Frequently Asked Questions (FAQ)

International orders typically arrive within 3-5 business days, depending on customs processing times in the destination country.

As stated in our distance sales agreement, personalized products cannot be canceled or returned once prepared, in accordance with legal requirements.

All canvases are shipped in secure packaging. If your item arrives damaged, please report it immediately and request a damage report from the courier at delivery.

On the payment page, simply enter your code in the "Gift Voucher" field and click the "Apply" button.

You can track the details of your order on our order tracking page at www.canvasdate.com/my-orders.

Since CanvasDate products are often sent as gifts, we do not include invoices or price details in the package.

We begin preparing your order immediately after it is placed. If your photos have not yet been sent to print, we can make changes — but please act fast!

First, we recommend checking with your bank. Ensure that your credit or debit card is enabled for online shopping and has sufficient limits. If everything seems fine and the issue persists, feel free to contact us via live support.

Your personal data security is very important to us. We use highly reliable modern security systems including 256-bit SSL encryption and 3D Secure technology. We never store your credit card details and provide a safe shopping experience.

No, unfortunately we do not offer cash on delivery as a payment option.

Your photos should have a resolution higher than 1000x1000 pixels. Filters, dark environments, and low lighting can significantly affect clarity. Screens often display photos brighter and more colorful than they really are, so for the best result, we recommend choosing vibrant, filter-free photos taken in well-lit settings.